Frequently asked questions
Order Processing & Shipping
We ship worldwide with our trusted carrier DHL. Shipping fees are calculated at checkout. You will receive tracking information once your order has been dispatched.
Please note: Pre-order items have a longer lead time, because each piece is made just for you, please allow 4-6 weeks for shipment. All other items typically ship within 1-3 business days.
Order Cancelation
We get it - sometimes minds (and hearts) change.
If you need to make a change or cancel your order, please reach out to us as soon as possible at hello@archive-24.com with your order number. If your piece hasn’t shipped yet, we’ll do our best to catch it in time.
Once it's on its way, changes and cancellations unfortunately won’t be possible.
How do I choose the right size for my Archive 24 timepiece?
Finding the right fit is a bit like finding the right rhythm, it should feel just right, not too snug, not too loose.
To help you measure your wrist with ease, we’ve created a size guide. In there you will find a printable PDF — All you’ll need is a printer, some scissors, and a quiet moment.
Still unsure? Reach out. We’re always happy to help you find your fit.
What is covered under my warranty
Each timepiece is crafted with care, meant to be worn, cherished, and passed through many moments. Still, life happens. If something goes amiss, we’re here.
Your piece is covered by a warranty for 18 months from the date it finds its way to you.
This warranty covers:
- Any manufacturing faults or functional issues
- Movement defects
- Unexpected hiccups that aren’t caused by everyday wear and tear
It doesn’t cover:
- Scratches, wear from love and time
- Water damage (unless your piece is marked water-resistant)
- Mishaps from accidents, falls, or repairs done outside our care
If you believe your piece needs attention, simply email us at hello@archive-24.com with your order number and a description of the issue. Photos always help too.
We’ll assess your timepiece and let you know the next steps.
Write to us
Still wondering about something? Reach out to us anytime at hello@archive-24.com and someone from the Archive will get back to you in a clock tick.
